Applicable to designated customers ONLY
Elite Mobile Care provides you with a comprehensive accidental protection (“Protection”) for your covered mobile device*, from cracked screen or device damage due to accident, to accidental loss or theft of your covered mobile device, anytime anywhere in the world.
Period of Insurance: 24 months
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Benefit item
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Coverage
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Max. Claim per policy year
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Max. Reimbursement Amount per policy year
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1
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Accidental damage – Repair/Switch service#
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Covers your device in the event of accidental damage
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Provides door to door repair service as fast as 24 hours or door to door switch service as fast as 6 hours after claim approval^
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Max. 2 claims per policy year of 12 month
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NA
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2
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Cracked screen only – Repair service#
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Covers your device* in the event of cracked screen as a result of accidental damage
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Provides door to door repair service as fast as 24 hours after claim approval^
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3
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Extended Cover – Cover on Accidental Loss or Theft
Accidental loss or theft of the covered device* that occurs during the period of insurance anywhere in the world.
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Max. 1 claim per policy year of 12 months
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HK$8,000 or 50% of retail price of the covered device* (whichever is the lesser amount)
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#The insured has to pay the deductible for each repair or switch service. The amount of deductible varies depending on the model of the covered device, the capacity of the covered device etc. For details of the deductible, please refer to the “Device Protection Insurance Policy – Elite Plan” policy provisions and the “Device Protection Insurance Certificate”, or call HKT Care Customer Service Hotline at 8209 0098. A specimen copy of the policy provisions will be furnished to you on request.
*The Protection will be terminated when the customer terminates the mobile service subscription plan or when the Commitment Period expires. The Protection is only applicable for selected device models. Original purchase invoice is required for submission of claim.
^Longer delivery times may apply in the case of severe weather conditions or other events outside control of FWD General Insurance Company Limited or its delivery service provider. For detailed terms and conditions, please refer to the
“Device Protection Insurance Policy – Elite Plan” policy provisions and
https://fwd-device.bolttech.hk (This link is provided by the third party delivery service provider).
