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Elite Mobile Care
Elite Mobile Care

Comprehensive Protection for your mobile device

Applicable to designated customers ONLY

Elite Mobile Care provides you with a comprehensive accidental protection (“Protection”) for your covered mobile device*, from cracked screen or device damage due to accident, to accidental loss or theft of your covered mobile device, anytime anywhere in the world.

Period of Insurance: 24 months

Benefit item Coverage Max. Claim per policy year Max. Reimbursement Amount per policy year
1 Accidental damage – Repair/Switch service#
  • Covers your device in the event of accidental damage
  • Provides door to door repair service as fast as 24 hours or door to door switch service as fast as 6 hours after claim approval^
Max. 2 claims per policy year of 12 month NA
2 Cracked screen only – Repair service#
  • Covers your device* in the event of cracked screen as a result of accidental damage
  • Provides door to door repair service as fast as 24 hours after claim approval^
3 Extended Cover – Cover on Accidental Loss or Theft
Accidental loss or theft of the covered device* that occurs during the period of insurance anywhere in the world.
Max. 1 claim per policy year of 12 months HK$8,000 or 50% of retail price of the covered device* (whichever is the lesser amount)

#The insured has to pay the deductible for each repair or switch service. The amount of deductible varies depending on the model of the covered device, the capacity of the covered device etc. For details of the deductible, please refer to the “Device Protection Insurance Policy – Elite Plan” policy provisions and the “Device Protection Insurance Certificate”, or call HKT Care Customer Service Hotline at 8209 0098. A specimen copy of the policy provisions will be furnished to you on request.

*The Protection will be terminated when the customer terminates the mobile service subscription plan or when the Commitment Period expires. The Protection is only applicable for selected device models. Original purchase invoice is required for submission of claim.

^Longer delivery times may apply in the case of severe weather conditions or other events outside control of FWD General Insurance Company Limited or its delivery service provider. For detailed terms and conditions, please refer to the “Device Protection Insurance Policy – Elite Plan” policy provisions and (This link is provided by the third party delivery service provider).

Remarks: For details and exclusions of the Protection, please refer to the “Offer Terms and Conditions”and “Device Protection Insurance Policy – Elite Plan” at the bottom of this webpage.
  • "COVID-19/Pandemic Exclusion" is applicable to policy commenced on/after 1 January 2021, please refer to the policy provision for details.
  • The insurance plan is underwritten by FWD General Insurance Company (“FWD GI”). HKT Care website at is operated by HKT Financial Services (IA) Limited (“HKTIA”). HKTIA (Licensed Insurance Agency License No.: FA2474), being registered with the Insurance Authority of Hong Kong (“IA”) as a licensed insurance agency, acts as an appointed licensed insurance agent for FWD GI. 
  • The information is for reference only. Please read the related product brochure, policy provisions, Personal Information Collection Statement of FWD GI and Personal Information Collection Statement of HKTIA before purchasing the insurance product. For enquiries relating to the insurance product, please contact HKT Care Customer Service Hotline at 8209 0098.
  • The premiums of the insurance product will be payable to FWD GI, and HKTIA will receive commission from FWD GI for acting as an appointed licensed insurance agent for FWD GI. 
  • The insurance product is intended to be offered in Hong Kong only. The display of information of the insurance product on this website shall not be construed as an offer to sell or a solicitation of an offer or recommendation to purchase or sale or provision of any insurance products by FWD GI or HKTIA outside Hong Kong. All selling and application procedures must be conducted and completed in Hong Kong. 
  • Under the Insurance Ordinance (Cap. 41),the IA has started to collect the levy on insurance premiums from policyholders through insurance companies from January 1, 2018. For more details, please refer to the IA’s official website at
  • HKTIA 's role is limited to distributing insurance products of FWD GI only and HKTIA shall not be responsible for any matters in relation to the provision of the products. 
  • Insurance products are products and obligations of FWD GI and not of HKTIA. 
  • Any dispute over the contractual terms of insurance products should be resolved directly between you and FWD GI. 
  • All insurance applications are subject to FWD GI’s underwriting and acceptance. 
  • FWD GI is solely responsible for all approvals, coverage, compensations and account maintenance in connection with its insurance products. 
  • HKTIA will not render you any legal, accounting or tax advice. You are advised to check with your own professional advisor for advice relevant to your circumstances. 
  • You are reminded to carefully review the relevant product materials provided to you and seek independent advice if necessary.