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Contact Us

We are always here to serve you. For all enquiries and feedback related to HKT Care, please contact us through the channels below:

Customer Service Hotline


Mon – Sat 9:00 am – 8:00 pm
(except public holidays)

cs.hktcare@pccw.com


Customer Service Hotline
8209 0098


Other complaint channels


Insurance Agents Registration Board
hkfi@hkfi.org.hk
2520 1868


Insurance Authority
enquiry@ia.org.hk
3899 9983


The Insurance Complaints Bureau
icb.enquiry@icb.org.hk
2520 2728

Please fill in the enquiry form below. We will contact you within 1 business day.
 
*Mandatory fields
 
 

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Personal Information Collection Statement

Please note that the fields of information marked with asterisks must be provided before we can provide you with the subscribed service(s). You may choose not to provide the optional information (i.e. the fields not marked with asterisks) but your user experience will be affected if we do not have the relevant information to offer you with enhanced and personalised services.

The personal data and other information that you provided and other information collected, generated and/or compiled by us about you from time to time subsequently (collectively, "Data") will be collected, used and retained by the relevant service provider(s) of the service(s) you are subscribing to and other relevant services (collectively, "Services"), being one or more of the members of the Group (being, HKT Limited, PCCW Limited and their respective subsidiaries, affiliates and associated companies) (HKT Limited is a company incorporated in the Cayman Islands with limited liability), including but not limited to Hong Kong Telecommunications (HKT) Limited, CSL Mobile Limited, PCCW Media Limited, Moov (Hong Kong) Limited, PCCW OTT (Hong Kong) Limited, eSmartHealth Limited, HKT Education Limited, Club HKT Limited, HKT CSP Limited, HKT Payment Limited, HKT Financial Services (IA) Limited, HKT Flexi Limited and Club Services (HKT) Limited (as the case maybe), in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) and other applicable laws, rules and regulations.

The details of the collection, compilation, retention, use, disclosure and processing of the Data and any further information about the Services are set out in the applicable terms and conditions of the Services, this Personal Information Collection Statement, the Privacy Statement of the HKT Group (www.hkt.com/legal/privacy.html) and/or the Privacy Statement of the PCCW Group (www.pccw.com/legal/privacy.html).

The Data may be disclosed to, used or retained by other members of the Group, their respective agents (including debt collection agent) and business partners for purposes related to the provision of the Services and other purposes to which you have consented at any time. We may also be ordered by regulatory bodies, government authorities and courts of law in different jurisdictions to disclose the Data in order to comply with legal obligations and duties imposed on us.

Subject to your rights indicated by marking in the box below or leaving it unmarked, we may use your Data (including, without limitation, your name, contact particulars, service usage, subscription details, location data and other customer profiling data), for the purpose of direct marketing, including sending to you notices and/or updates about gifts, discounts, privileged offers, benefits and promotions related to the Services as well as other products and/or services, including without limitation: TV, telecommunications, over-the-top (OTT) services, content services, mobile voice, SMS and data communications, IDD/roaming, Internet connectivity, cloud services, electronic/mobile payment, entertainment, secretarial services, personal assistant services and information services (such as weather, finance and news information), device accessories, mobile applications and software, computer peripheral, accessories and software (including notebooks, handsets, mobile devices and accessories, keyboards, security installations and mobile applications), reward, loyalty and privilege programs, lifestyle, networking events, travelling, banking, alcohol and tobacco, sports, music, gaming, transportation, household products, food and beverages, finance, insurance, wealth management services and products, pensions, investments, brokering, financial advisory, loan and credit and other financial services and products, betting, education, health and wellness, beauty products and services, fashion and accessories, electronics, social networking, technology, e-commerce, logistics, retail, home and décor, media and high-end consumer products and services.

You have a right to withdraw your consent to the use of your Data for direct marketing purpose (if given) at any time. You are also entitled to access, correct or enquire about your personal data being held by us. For any such request, please do so by writing to the HKT Group's Privacy Compliance Officer (GPO Box 9896 or privacy@pccw.com) and/or the PCCW Group's Privacy Compliance Officer (GPO Box 9872 or privacy@pccw.com).

You will not be able to receive our partner offers and latest promotions!

cs.hktcare@pccw.com


Customer Service Hotline
8209 0098


Other complaint channels


Insurance Agents Registration Board
hkfi@hkfi.org.hk
2520 1868


Insurance Authority
enquiry@ia.org.hk
3899 9983


The Insurance Complaints Bureau
icb.enquiry@icb.org.hk
2520 2728